Last updated 5. March 2025 | Sprecherinnen
Please note: Please only send your applications by e-mail to . This makes things easier for us and for you. Also, be nice and friendly to our staff. We will try to process your applications as quickly as possible. Due to the changeover to the digital semester ticket, some of our processes are still changing, which may delay our responses somewhat. We ask for your understanding!
You can find that on this page:
Hardship cases
For students who cannot afford or use their SemesterTicket, it is possible to claim a refund out of the student budget.
In the current winter semester (2024/25), applications can only be submitted for the following reasons:
- Severe disability
- Severe disability with mark
- Care for relatives
- Care for severely disabled children
- Financial reasons
- Health reasons
- Maternity protection
- Absence for more than 120 consecutive days (stay outside Germany)
- Double enrollment
- Visa reasons
You can find the application and the hardship regulations here.
Please note: Your digital semester ticket will be deactivated for the following reasons: Severe disability with a disability mark, absence for more than 120 consecutive days, double enrollment, and visa reasons. Chip cards must be sent in with the application.
The money for the SemesterTicket can only be refunded if at least one case of hardship applies. Exceptions are unfortunately not possible. Please make sure that you submit your applications on time and in full and, if necessary, meet the 14-day deadline for submitting additional documents. Otherwise your application cannot be considered! Please submit the hardship application by e-mail.
Refund deadlines
The reimbursement deadlines differ depending on the reason for hardship. Here is an overview of the different deadlines:
Application possible in the summer semester until May 31 or winter semester until November 31:
- Severe disability with mark
- Absence for more than 120 consecutive days (stay outside Germany)
- Double enrollment
Application possible in the summer semester until September 30 or winter semester until March 31:
- Severe disability
- Care for relatives
- Care for severely disabled children
- Financial reasons
- Health reasons
- Maternity protection
Applications can be submitted up to two months after the end of the semester (in the summer semester until November 31 or in the winter semester until May 31):
- Visa reasons
If you have any questions about the hardship application, please contact our semester ticket refund service by email.
Further downloads on the subject of semester ticket refunds:
- Application for reimbursement of the semester ticket fee
- Application for the refund of the semester ticket
- Affidavit of material benefits from parents
- Affidavit for spouses
9 € ticket refund
All students who have paid their semester fee in the summer semester 2022 can have the overpaid money refunded until 31.12.2025 (except for Students of the Professional School and students who have received a refund by other means).
More information here.