SemesterTicket Refunds

Notice: Due to a high volume of applications (up ca. 400%) there are currently delays in the processing of SemesterTicket refunds. Our team is working hard on processing each application. As soon as your applicaiton is processed you will receive notification via mail – please be patient in the meantime. Thank you!

For students who cannot afford or use their SemesterTicket, it is possible to claim a refund out of the student budget. The following cases of hardship apply:

1. Following SGB IX, severely disabled students (must hold an official severely disabled person’s pass with a valid stamp) have the right to claim free transportation
2. Severe disability to a degree of at least 50 without distinguishing feature.
3. Care of relatives and legal guardians of severely disabled children
4. Financial reasons
5. Health reasons
6. Materny leave

7. Currently, there is also an option for refund due to absence because of the COVID andemic. This option is not yet integrated into the hardship case regulation, but it’s currently being worked on. In the meantime, you can find the applying regulations here:
– the applicant has to prove that they are only participating in online classes this semester and that they are residing outside of the area covered by the SemesterTicket (this includes the states of Lower Saxony and Bremen.
– the proof of residence (registration certificate) must not be older than 01/03/2021
– other reasons of hardship still apply.
– detailed information on what you need to hand in can be found in the hardship application
– after the application has been approved, the SemesterTicket needs to be returned and is made invalid.

The money for the SemesterTicket can only be refunded if at least on case of hardship applies. Exceptions are unfortunately not possible. You can find the hardship provision here.
Application deadlines for the SemesterTicket are 30 November for the winter semester and 31 May for the summer semester. (For refund reasons 5 “health reasons” and “6 materny leave”, extended deadlines apply: 31 March [WiSe] and 30 September [SoSe]. More details can be found in the hardship provision).

If you have questions about the hardship application, please contact our service for SemesterTicket refunds.